Limo Hire by Dream Limousines of Norfolk
Terms & Conditions
The following terms & conditions are taken from our standard booking form.
Hereafter Dream Limousines shall be known as The Company and the person named overleaf, and/or the person signing the confirmation shall be known as The Hirer. It will be deemed that The Hirer accepts responsibility by himself/herself for every person in his/her party and fully agrees to the conditions of hire as follows:
- a) All bookings are by pre-booking only and must be confirmed within seven days and a deposit accepted as a positive booking.
b) On all bookings payment must be made in advance at least 10 days beforehand for cheque payment or in cash one day prior to commencement of journey.
- In the event of cancellation, any deposit paid would be forfeited, however, unavoidable circumstances, e.g. bereavement, deposits may be refunded at the discretion of The Company.
- No responsibility can be accepted for adverse weather conditions, (i.e. snow, flooding etc.) which may cause delay or cancellation of a booking by The Company. However, the deposit or amount paid will be fully refunded.
- Whilst every effort is afforded to the service ability of the vehicles, no responsibility can be accepted for mechanical, electrical or material breakdown howsoever caused. In this unlikely event every effort will be made for the immediate repair to the vehicle so that the journey can continue or The Hirer will be transferred to another vehicle/s and any reasonable extra cost incurred will be borne by The Company or refund given.
- In the event of a breakdown or accident to the vehicle booked prior to the date of booking every effort will be made to supply a similar or alternative vehicle/s at The Company's discretion. If this is not acceptable to The Hirer a refund will be made of moneys paid.
- The Company reserves the right at any time to change/replace or renew the vehicle/s booked or advertised in order to maintain The Company's high standard. The replacement vehicle would be of the same type and colour as originally booked and duly notified to the hirer.
- The consumption of food/food products and such like is not permitted inside the vehicle.
- The supply of alcoholic drinks by The Company may only be consumed from within the vehicle and must not be removed from it at any time.
- The Hirer (as assigned below) shall be fully responsible and liable for any damage caused both inside and outside the vehicle/s by The Hirer or any member of his/her party, howsoever caused. This includes incitement to ANY Third Party which results in damage to the vehicle or its contents. The Hirer will agree to be liable for the total retail cost of the repair and the location of the repairer will be determined by The Company.
- The Company at no time takes responsibility for Hirer's or any member of his/her party's items/goods used or left in vehicles. The Hirer must make sure all items/goods belonging to the Hirer or any of his/her party are removed at the end of each rental term. Employees of The Company cannot hold/store/safeguard any items for the Hirer or his/her party.
- The Company or its representative (e.g. Chauffeur) reserves the right to refuse entry to the vehicle to any person/persons they deem unfit for whatever reason and can refuse to continue the journey if any person/persons behave in a manner which may be detrimental to other persons or to the vehicle and its contents. In this event no refund will be given.
- A £50 valeting charge will be levied through misuse by THE HIRER from food, drink or illness or whatever the retail cost may be if in excess of this amount to rectify said damage caused.
- Any extra requests or alterations to the booking (i.e. additional pick up points, change of venue causing extra mileage or time) not made at the time of booking/confirmation cannot necessarily be entertained, although every effort will be made to meet these requirements.
- Once a booking is made and confirmed and deposit paid, the price quoted to The Hirer will not be subject to alteration unless there is any deviation form the details of the booking (see condition 11). The Company's discretion shall be decided by the Partners of The Company at all times and their decisions be fully binding in all matters.
- Hire time starts when limousine arrives at first booked pick up and ends as last person leaves the limousine.
- THE HIRER is liable for all glassware breakages at a replacement cost of £5 per glass.
- By signing and returning this form The Hirer has entered into a binding contract with The Company.
- Due to insurance restrictions/licensing authorities our limousines have been designated NO SMOKING. Any infringement of this policy will deem the rental invalid, all moneys paid will be forfeited and the rental terminated immediately.
Any overrun of booked time must be paid for at the time of rental in cash.
Our cars cover the following areas/towns: Norfolk, Suffolk, Cambridgeshire, Lincolnshire,
Bury St Edmunds, Cambridge, Chateris, Cromer, Dereham, Dersingham, Downham Market, Ely,
Fakenham, Huntingdon, Hunstanton, Kings Lynn, March, Market Deeping, Newmarket, Norwich,
Oundle, Peterborough, Ramsay, Spalding, Stamford, St Ives, St Neots, Swaffham,
Thetford, Whittlesey, Wisbech.
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